SHIPPING POLICY: Most artworks and Fine Art Prints leave my studio in Italy within 3-5 business days after an order has been placed. Orders placed on weekends or public holidays are processed on the next business day.
Shipping policy
We strive to keep delivery times as short as practicable. Since most goods sold on the Website are custom produced artworks, numbered and signed by hand, however, if you need your artwork to be delivered by a specific firm date please contact us before ordering to make sure that your artwork will be delivered by your required deadline.
We offer worldwide Free shipping with DHL, UPS, or FedEx.
DOMESTIC ORDERS | INTERNATIONAL ORDERS
Domestic orders are shipped using DHL and International orders are shipped using DHL, FedEx, or UPS depending on the destination country. Delivery estimates vary depending on the final destination. Please refer to the automatic shipping notification specific to your order for tracking information and delivery estimates.
CUSTOMS DUTIES/TAXES: Please be aware that delays may be imposed by your country’s customs clearance. Cecilia Mendoza is not responsible for paying any fees or rates charged by customs. These charges are the customer's responsibility.
DELAYED OR LOST ORDERS: A parcel is considered lost after it has been in the postal system for 15 business days for UE orders and 21 business days for international orders. We cannot take responsibility for delays caused by the courier. Although orders normally take much less time to be delivered, we are unable to dispatch a replacement until this period has elapsed.
WRONG OR INCOMPLETE ADDRESS: If your package is returned to us due to an incorrect or incomplete address, you must pay all delivery costs to re-deliver your order to a corrected address. We are not responsible for the loss of your order if the address provided at checkout is incomplete or incorrect.
INSURANCE: We offer transport insurance on all orders. Cecilia Mendoza is not liable for lost, stolen, or orders damaged during transit. Please ensure all claims via DHL are submitted as soon as possible.
Last Update: 23th April, 2024